Privacy Policy

The Book Garden by Sinaran Book Store Sdn Bhd (1048404-X) does not sell, share or trade customers personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group and to third parties for the purposes for which it was collected, as authorised and consented by you. For example, the conduct of a sales transaction of a product of your choice on our website.

When you register a The Book Garden account, the personal information we collect may include your:
Delivery Address
Email Address

When you make a purchase on the The Book Garden website, the additional personal information we collect may include:
Contact Number
Delivery Address
Credit card details (optional) and payment methodology

Purpose of Personal Data collected

• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To verify and carry out financial transactions in relation to payments you may make online;
• To deliver products that you purchase from our website;
• To inform and update you on the delivery of the product and for customer support purposes;
• To respond to requests or complaints;
• To process exchanges or product returns;
• To allow us to administer your registered account with us;
• For purposes of rewarding you through our customer loyalty programs
• For such other purposes as permitted by applicable law or with your consent; and,
• For all other purposes incidental and associated with any of the above.

Subscription to our marketing and promotional materials

In addition to the personal information outlined above, when you register a The Book Garden account with us, you shall be receiving our marketing and or promotional materials from time to time via email and SMS. These marketing and or promotional materials may come from within our corporate group wholly or through affiliation with third parties. If you choose to so subscribe, you are deemed to have consented to us processing within our corporate group and or third parties your personal information for this purpose. You can unsubscribe from marketing information at any time by opting for the unsubscribe function within the electronic marketing material.

Accessing Actual Orders

Your actual order details may be stored with us but for security reasons, cannot be retrieved directly by us. However, you may access this information by logging into your account on the website. Here, you can view the details of your orders that have been completed, those which are open and those which are to be dispatched as well as administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for any misuse of passwords unless this misuse is through our own fault.

Accessing and Updating Your Personal Information

You can access and update your personal information anytime by accessing your account on The Book Garden website. The tracking we implemented is based on Display Advertising (e.g., Remarketing, Google Display Network Impression Reporting, the DoubleClick Campaign Manager integration, or Google Analytics Demographics and Interest Reporting) and can collect information such as age, gender, interests and interaction with ads impressions.

Using the Ads Settings, visitors can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads. The Book Garden and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on someone's past visits to your website and across the Internet

Security of Your Personal Information

The Book Garden ensures that all information collected will be safely and securely stored. We protect your personal information by:
• Allowing access to personal information only via passwords;
• Maintaining technology products to prevent unauthorised computer access; and
• Securely destroying your personal information when it is no longer needed for our record retention purposes

Disclosure of Personal Information

We will not share your information with any other organisations other than our corporate group and those third parties directly related to and necessary for the purchase of products, delivery of the same and purpose for which you have authorised. In exceptional circumstances, The Book Garden may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or required by the law. The Book Garden is committed to complying with the Personal Data Protection Act 2010,in particular, its policies as well as corresponding guidelines and orders.

Collection of Computer Data not necessarily Personal Information

When you visit The Book Garden, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include:
Your computer's IP address
Browser type
Webpage you were visiting before you came to our website
The pages within The Book Garden that you visit
The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics

This information is collected for analysis and evaluation in order to help us improve our website and the services and products we provide. This data will not be used in association with any other personal information.

Changes to the Privacy Policy

The Book Garden reserves the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. We advise to check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

Complaints and Disputes

If you have reason to believe that we have breached the principles set out in this Notice, we urge you to raise this with us. You may contact our Customer Support.
We will investigate all complaints and you will usually receive a response within 30 days. If we find a complaint justified, we will resolve it.